About Us

In 2000, a group of dedicated people from multicultural backgrounds had a dream. They wanted to create an independent, community-based organisation to look after their people. They wanted to be inclusive of all communities and to have everyone under one umbrella.

Today, Umbrella Inc. offers over 20 various innovative and culturally appropriate aged care services under one umbrella of quality, value and personalised care.

Umbrella programs and services operate primarily by recognition and celebration of diversity. It is the recognition of the value of difference that combats discrimination and promotes inclusion. Umbrella services are directed to people from culturally and linguistically diverse and gender-diverse backgrounds, inherently ingrained in the nature of the organisation. Umbrella’s services are provided by culturally trained, diversity aware and bilingual support staff who are also from culturally diverse backgrounds.

About Us

We are like a family

Our Mission

At Umbrella, we believe that everyone has an equal right to enjoy their “Golden Years”.  We believe that language, gender identity, culture or financials should not be a barrier to accessing quality services. We believe that Umbrella’s ethos of respect, passion, commitment to our mission and our staff’s hard work can change someone’s life.


  • Caring for those in need
  • Making a difference
  • Being responsive
  • Being person-centred
  • Listening to others
  • Caring for our clients, carers, families and each other
  • Showing empathy
  • Being non-judgemental
  • Accepting
  • Taking time
  • Showing humility
  • Recognising individual needs
  • Showing tolerance
  • Treating others as equals
  • Acknowledging the worth of others
  • Being open
  • Being honest, just, reasonable and ethical
  • Giving our best
  • Always striving for better results
  • Being innovative
"Caring for our clients, carers, families and each other."