About Us

In 2000, a group of dedicated people from multicultural backgrounds had a dream to create an independent, community-based organisation to support their people. They wanted to include all cultures, communities and ensure everyone felt welcome.

Today, Umbrella Inc. offers over 20 innovative and culturally diverse aged care services, for people over 65 years of age. The programs support individuals to stay connected  and live independently in their homes.  Whilst all people are welcome to be part of Umbrella’s family, the organisation has a focus of supporting people from culturally and linguistically diverse backgrounds and the LGBTI community.

Umbrella Inc. provides quality personalised care, matching staff, languages and activities with clients. The services are provided by trained culturally competent support bilingual staff.  We are proud to deliver services that value people, promote inclusion and make a difference.

About Us

We are like a family

Our Mission

At Umbrella, we believe everyone has an equal right to enjoy their ‘Golden Years’. We believe language, gender identity, culture or financial status should not be a barrier to accessing quality services. We believe Umbrella’s ethos of respect, passion, commitment to our mission and our staff and volunteers’ hard work can change someone’s life.


  • Caring for those in need
  • Making a difference
  • Being responsive
  • Being person-centred
  • Listening to others
  • Caring for our clients, carers, families and each other
  • Showing empathy
  • Being non-judgemental
  • Accepting
  • Taking time
  • Showing humility
  • Recognising individual needs
  • Showing tolerance
  • Treating others as equals
  • Acknowledging the worth of others
  • Being open
  • Being honest, just, reasonable and ethical
  • Giving our best
  • Always striving for better results
  • Being innovative
"Caring for our clients, carers, families and each other."