(08) 6155 6793 - Social Support Services

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We value your feedback

We welcome feedback, whether you have a compliment for us, a complaint or a suggestion that will help us to improve our services.

You can provide your feedback by completing and submitting our Online feedback form

Or you can download the Umbrella Feedback Form, complete it and email it to: quality@umbrellacommunitycare.com.au

Or you can call us on 9275 4411; send us an email to the email address above or write to us at PO Box 311, Belmont, WA 6984

You can also ask someone to help you make a complaint. We can help you contact an advocacy service.

All complaints will be dealt with fairly, promptly and within the shortest time possible. We will listen to your concerns, discuss options to provide a solution and explain what we can do to resolve it. We encourage you to have family or advocacy whenever you require.

Interpreting and translating services
  • Translating and Interpreting Service (TIS National) – call 131 450.
  • National Relay Service (NRS) – a free service to assist people who have a speech or hearing impairment.
    1. TTY users should call 1800 555 660 and ask for the phone number you wish to call.
    2. Speak and Listen users should call 1300 555 727 and ask for the phone number you wish to call.
    3. Internet relay users can visit the National Relay Service website.

If a complaint cannot be resolved directly with Umbrella, we will provide you with contact details of advocates and the Aged Care Quality and Safety Commission.

History

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