What a great success with the Seniors online safety webinar today!
Thank you to Brent from NBN Australia and our own Community Engagement Office, Fiorda for organising and running this great event. The attendees were from the general public, Umbrella Community Care, and some staff from Dale Cottages joined via Zoom.
The webinar focused on how NBN is supporting Australia through COVID, telehealth tips and of course online safety. ... See MoreSee Less
This beautiful feedback just landed in our mailbox. Every day we strive to offer the highest quality of service our clients and their families deserve. Our philosophy shows in the way our staff works and care for our clients everyday.
Thank you for choosing our services ❤️
I can't thank you enough, your team and volunteers for the hard work, exceptional and expert advice and compassionate care you gave my dad. I live in another country and it means so much to me that my dad has someone like you to help him as his needs change and as he decided to move to a retirement home. Thank you for helping him to find the retirement home facility that suited him. He told me many times that he ‘couldn't do it without Kasia’s help’ or ‘I don't have to do anything as Kasia is taking care of everything’. He really build trust in you. I was so impressed with your professionalism and all the time you took to communicate with me and my dad on the process, all the issues and updates, doing all the paperwork and arranging for his move to make it possible. I also was amazed by how much you know my dad and his personality and how to handle the situation so it is stress free for him. You do such an important job that makes a huge difference in senior life like my dads.
Thank you for going beyond the call of duty. I'm extremely grateful for all your help.
To learn more about our Home Care Package services contact Jola or Kasia from our team on 9275 4411. ... See MoreSee Less
20 years ago today, a small program started its journey. That program was called "Umbrella" and its aim was to provide culturally appropriate aged care services to the multicultural communities in Perth.
Since it has become one of the biggest multicultural organisations in WA, and it services not only the culturally and linguistically diverse groups but also the LGBTI community. In the next couple of weeks, we will share our memories from the last 20 years as we begin celebrating our beloved organisation.
Today, we share an interview with one of our founders and CEO for the last 20 years, Anna Harrison.
Very proud to have been part of Umbrella's journey, congratulations to everyone for all their hard work over the years including staff, volunteers and Board.
Congratulations on this wonderful milestone! Best wishes for many more years of success. 🎁🥂
Happy birthday 🎈 Congratulations
happy birthday and congratulations to Umbrella, it’s CEO and supporting staff and volunteers well done
Happy birthday and congratulations!
Happy Birthday Umbrella Community Care GRAZIE MILLE 🌏😍
Happy Birthday Umbrella!!
I am in awe of what you have achieved during covid and coming out of isolation. The lengths you went to to give our Mandurah group our outing while sticking to the rules of iso. The thought, effort and love you put into keeping us happy and healthy is amazing. I wish I could think of a way of showing our appreciation love and respect for all you do - especially the Mandurah golden oldies. You gave me a reason to keep going. Anna you are amazing, I can't believe that all of umbrella came from a dream you had. I feel honoured and blessed to be a part of your dream
Well done..Umbrella you are AMAZING.!!!!
Happy Birthday Umbrella!
Happy birthday Umbrella!! I'm so proud to be a part of this wonderful family!! 💜
What Care Workers Want You to Know About Home Care PackagesSo, you have just signed up to a Home Care Package with a provider after being on the waiting list for what seems like forever.
Welcome to our world of home care.
Let me introduce you to two important people who you will get to know well.
Firstly, the care coordinator is the person you talk to in the office and helps you with your care plan. They will be talking to you often. You can tell the coordinator about any changes you want to make or if you are unhappy about anything. If your health or circumstances change, they will help you to access more funding or make changes to your current package. It’s their job to make sure you get full benefit from your package. They will also look after your budget to make sure the support provided is fully accounted for.
Coordinators have a wide range of skills to work with clients, family members and other home care workers. They are experts in the aged care sector, how funding works, ageing and age-related conditions. Coordinators are usually very busy people coordinating care for all clients.
The next person you will meet and get to know is the support worker.
The support worker is someone who will come to your home to carry out the tasks listed on the care plan. Being a support worker isn’t an easy job. Its complex and varied. A support worker needs lots of skills from cleaning, cooking a meal, supporting a client who is confused and upset, to dealing with medication and helping a client to shower and dress and lots more.
Home care workers are trained and qualified professionals. Not everyone can do our work, as its physically and mentally challenging. People working in home care are committed to supporting you to stay at home. Home care workers are focused on never taking away your freedom or stopping you doing things you enjoy.
We want you to stay as independent as possible and continue to do all the things your normally do.
Regardless of our role, we love working in aged care and have a passion for supporting our elderly. We get to help you to stay well each day. Seeing you smile- it’s what motivates us.
Having a support worker come into your house for the first time can feel strange. It will take some time to build up trust between you and the assigned support worker/s. But choosing a well-known and respected provider like Umbrella Multicultural Community Care Services will address some of your worry. When you ask a support worker to do extra tasks, don’t be offended when they say no. It isn’t because they don’t want to, but support workers are told to stay within the tasks listed in your care plan and the time allocated in your home.
But if you need extra help, talk to your coordinator.
There may be times we can’t help you with a request. It might be unsafe for us to do so, or a job may need to be carried out by a tradesperson.
Because we are coming into your home, your house becomes our workplace. Your safety and the safety of workers is always our highest priority. You can help us by making sure your home is safe for us to work in.
You can ask your coordinator for your preferred support worker. But they might not always be available when you want your support to be provided. We will do our best to make this happen. But we can’t guarantee this all the time.
A support worker may sometimes be late arriving at your home. There are lots of reasons why this happens, it could be any number of things, like traffic, the previous client needed us to stay a bit longer because they may have been upset over something. It is always the intention to inform other clients of changes in worker attending. But sometimes if there is an emergency, the worker’s focus will be on the client needing help.
One of the most important things we want you to know is, if you are unhappy about your support or anything related to the provider and their service, let them know. Home care providers are very open to hearing about your feedback.
This can be positive or negative.
We will also try to make the issue better and help you where we can to live your best life.
If you would like more information about Umbrella Inc.'s Home Care Package program, please contact Jola or Kasia on 9275 4411 or visit our website.
Our Community Visitors Scheme is looking for a volunteer who speaks Armenian and have 1 hour per fortnight free to visit a lonely elderly person in Morley. Please let us know if you can help! It is urgent <3
Umbrella Inc. provides comprehensive training, pays for police checks, reimburses all travelling costs and can provide a working reference on request. If you can help, please contact Karla on 9275 4411 or e-mail firstname.lastname@example.org
Picture: elderly Armenian lady is having a break from making, Lavash. It is the king of breads in Armenia, a thin, soft, flat bread that is usually paired with dips or used for wraps. Pics: from Canva ... See MoreSee Less
Did you know that My Aged Care has great resources for seniors and their families such as the “Questions to ask aged care homes” or the “Questions to ask when looking for a Home Care Package provider” factsheets? To learn more or to download the checklists, visit the MyAgedCare website by clicking on the link below.
Information and support for older Australians on Coronavirus (COVID-19). Information for health professionals and aged care providers on Coronavirus (COVID-19). Read the latest Health alerts on Corona...
Our “Employee Spotlight” post series places the spotlight on our team members behind the many programs here at Umbrella Inc. In June, we highlighted the services we have provided and continue to provide to our family carers.
So today, please meet with our team behind the new Carers Getaway service, Teresa and Wayne! Together they have nearly 20 years of experience working in the field, and both of them are very passionate about providing a holistic and compassionate care to seniors and their family members. Let’s learn more about them. ... See MoreSee Less
7 Signs Someone Might Benefit From In-Home Aged Care HelpAs we age, most of us want to stay living in our own homes. After all home is where the heart is. You may be living in the family home and can remember fond memories of the family coming together to celebrate special events. Or you may have made the move into a smaller, cosier and more manageable home.
Whatever your circumstances, your home is the place to be. The government agrees with you.
Did you know there are a range of funded programs to help older people and their carers to continue living and engaging with their local community? We all need some help sometimes and as we age this may increase. How will you know when you need support at home? This list will help you, your carer and family to identify when to reach out and set up help in the home.
One of the first signs is when an elderly person acknowledges heavy housework equals hard work. Tasks like vacuuming, mopping, cleaning the bathroom and changing bed sheets – requires a lot of physical strength and effort. An older person may struggle and be left exhausted and not be able to enjoy other aspects of life. The most common support provided to older people in the home is domestic assistance. An aged care worker can come to your home to help you with those tasks you find hard. This leaves you to continue with the other lighter household cleaning tasks.
Grocery shopping is another area older people may dread due to several reasons. You may no longer feel safe driving a car, pushing a shopping trolley filled with a weekly shop may be too demanding for you. Aged care home support can help you to do the shopping. You may want to write your own list; the support worker can drive you to the shopping centre and then push the trolley while you chose your items. As you can see an aged care provider is there to support you, not take away your independence. The aged care worker will only ever do those tasks you can not do for yourself.
Once home you may need some support to cook meals. You may have relied on your partner to rule the kitchen over the years. Meals on wheels can delivery ready to heat meals to your door. But you may also want to learn how to cook your own simple meals. A provider could help you with this or cook your meals for you. Again, those choice is yours as no one will take away your right to make your own decisions.
We all enjoy the company of others. But as we age, our friends and family circle may get smaller and smaller. Aged care providers can help you with social support. This might be a person coming to your home to talk to you in your preferred language, to reminisce, to play games, explore a new hobby, go for a walk, or support you to attend an activity centre or an event.
Some people have an aged care worker come to their home to help them with their personal hygiene like showering, dressing and taking their medication on time. In home support can occur at any time of the day or night. So, if you need help getting into bed in the evening or getting up in the morning- help is there. Sometimes all a worker does is remind the person to complete tasks like shave or brush teeth. This happens when the older person has dementia or some confusion after being unwell.
Home support can also arrange modifications if your home is unsafe. For example, a ramp can be installed at the back doorstep to let you get to the washing line without falling. There are all sorts of interesting and innovative ways to increase safety in the home. Lots of home support is provided to keep people safe and prevent falls.
Let’s not forget the garden. If you enjoy being outdoors and have always had a green thumb, then a provider can help here also. The focus is on safety for you to access your garden. The worker can prune back shrubs to keep paths and driveway clear from hazards. The support could also include lawn mowing. Providers could also help you with those simple home maintenance tasks you may have always done yourself – like changing a light bulb.
So, as you see there is a range of support available. And this list isn’t exhaustive. You may not be able to access all supports as this is on accessed need. To be accessed you can talk to your GP, or head over to My Aged Care for more information.
Additionally, the Aged Care System Navigator Trial has been introduced last year to assist and guide seniors and their families to better understand the aged care system, how to arrange an assessment and which is the best service for the person’s individual situation. Umbrella Inc is one of the trial sites and we are able to provide independent information and support on different languages. If you need any further information, please contact Fiorda Kule on 9275 4411 or email email@example.com
The aged care system can be confusing but Umbrella is here to help.