Community Visitor Scheme

“Social isolation among older people is one of the biggest health risks Australians face”


The Umbrella Community Visitors Scheme (CVS) is a national program funded by the Commonwealth Department of Health that supports volunteer visits to provide friendship and companionship to isolated seniors from Culturally and Linguistically Diverse (CaLD) backgrounds or gender diverse (LGBTI+) living at home or in residential care facilities throughout the Perth Metropolitan region.


Some seniors feel alone for various reasons, including:

  • Little to no contact with friends or family
  • They feel isolated because of their culture, language and heritage
  • They have mobility issues that prevent them from taking part in social and leisure activities
  • They are different in some ways

The CVS program is a free service that helps seniors to improve their self-esteem and wellbeing and diminish their feelings of depression and anxiety. They also help seniors to:

  • Increase their sense of purpose
  • Maintain and increase independence and a sense of belonging
  • Reduce feelings of loneliness and isolation
  • Increase longevity
  • Develop social connections

One of our best volunteers, Petar Jurleka is talking about his volunteering experience. He has been volunteering for our…

Posted by Umbrella Community Care on Tuesday, June 25, 2019


To be eligible for a volunteer visit, a person must be:

  • From a Culturally and Linguistically Diverse (CaLD) or Gender Diverse (LGBTI+) background
  • At risk of, or experiencing social isolation
  •  Living in the Perth metropolitan area
  • Receiving a Home Care Package OR living in a residential aged care facility

Our Umbrella CVS volunteers visit our clients at least once a fortnight and spend time together doing what they both enjoy. Having a chat, sharing a cup of tea, playing a board game, going for a short walk in the garden or listening to music together are just some of the activities they may do.

Referral Process

Potential CVS clients can access the program by self-referral or through a referral from their family member or service provider (Aged Care Assessment Team, GP or health professional).

For more information, please contact the CVS Coordinator on (08) 9275 4411 or e-mail

Make a difference in the life of an isolated senior!


We are looking for volunteers who speak another language and have 1 hour per fortnight free, to visit an older person in their own home or a residential care facility.

CVS volunteers must agree to a minimum of 1 visit per fortnight, for at least 6 months.

Volunteering benefits: 

  • Training
  • Petrol reimbursement
  • Free Police clearance
  • Work references
  • Flexible volunteering time
  • Networking opportunities
  • A rewarding experience

We are desperately looking for people who speak the following languages and live close to these suburbs:

Cultural/Social Group Location(s)
Italian Swan View, Morley, Midland, Ascot, Belmont, Madora Bay, Fremantle, Murdoch
Ukrainian Ballajura
PolishSwan View, Midland x2, Glendalough, Yokine, Hamilton Hill
Spanish Craigie, Carine, Mosman Park, 
Portuguese Ellenbrook, Spearwood
FrenchEast Perth, Salter Point
VietnameseWest Perth
Finnish Bayswater 
CroatianNedlands, Como, Spearwood, White Gum Valley, Mandurah
Dutch/EnglishSafety Bay
Singaporean Como
Romanian Ascot
LGBTWilson, Murdoch 

If you can help, please contact the CVS Coordinator on 9275 4411 or e-mail

Stories from our clients and volunteers

“My wife passed away last year, the only visitor that I receive is from Umbrella. We normally have a cup of strong expresso, we talk about Italy and its music and food. My volunteer visitor is now my friend, and I’m very happy with his visits. Thank you Umbrella”

– Umbrella CVS Client

“As a volunteer, I visit clients at their homes where they feel comfortable and safe. I love to hear their life stories. They love to tell me about their country, achievements, and family. They make me feel included in their lives, loved and cared for. I am always looking forward to my visits full of good energy and love”

– Umbrella CVS Volunteer

“I have been volunteering for Umbrella for the last 4 years and I find joy and happiness visiting my dear clients. I feel supported and motivated by the Volunteer Coordinator. I love our volunteer meetings and celebrations. Thank you Umbrella for the amazing work you do, supporting isolated seniors in our communities”

– Umbrella CVS volunteer

CDC Home Care Packages

Community Visitor Scheme