Community Visitor Scheme

The Community Visitors Scheme (CVS) is a national program funded by the Commonwealth Department of Health. The program matches socially isolated residents and home care clients with volunteer visitors to provide companionship.


This unique program is about linking bilingual volunteers with socially isolated seniors from culturally and linguistically diverse or gender diverse background who live at home or in aged care facilities throughout the Perth Metropolitan area.

The volunteers visit the person for a couple of hours per fortnight and spend some time together doing what they both enjoy: have a chat share a cup of tea, play a board game, go for a short walk in the garden, listen to music together or help write to their family. This is a FREE service for eligible seniors.

Home Visits

CVS community visitors offer friendship, social opportunities and a connection to the community for older people who live at home.

Residential Aged Care Visits

Our volunteers visit Residential Aged Care facilities to support socially isolated residents sharing the same language, background or interest.

To be Eligible to have a visitor, a person must be:

● From a Culturally and Linguistically Diverse (CaLD) or Gender Diverse (LGBTI+) background
● At risk of, or experiencing social isolation
● Living in the Perth Metropolitan Area
● Receiving a Home Care Package OR living in a Residential Aged Care Facility

Referral Process

Potential CVS clients can access the program by self-referral or through a referral from their family member or service provider, Aged Care Assessment Team, GP or other health professional.

For more information, please contact the CVS Coordinator on (08) 9275 4411 or e-mail





The Umbrella Community Visitors Scheme is looking for volunteers who speak another language and have 1 hour per fortnight free to visit a lonely older person in their own home or a nursing home. Please let us know if you can help!
We are desperately looking for people who speak the following languages and live close to these suburbs:

Italian: Bedford, Greenwood, Dianella, Midland, Guildford
Spanish: Hammond Park, Port Kennedy
Macedonian: Yokine
Portuguese: Aveley, Spearwood
Russian: Dianella
Croatian: West Leederville, Como, Spearwood
Serbian: East Perth, Midland
German: Mindarie
Dutch: Spearwood

Umbrella Inc. provides comprehensive training, pays for police checks, reimburses all travelling costs and can provide a working reference. If you can help, please contact the CVS Coordinator on 9275 4411 or e-mail




The Power of Music

Mr Smith comes to the Community Visitors Scheme because his ability to communicate in English was declining due to his illness, and he was reverting to his original language, Croatian.

When I first met with Mr Smith, he was only able to speak a couple of words in Croatian and spent his days in front of the television. Mrs Smith didn’t speak Croatian and was very distressed as she wasn’t able to communicate with him. She wanted a Croatian speaking volunteer so that the volunteer can translate between them. She was so desperate to know how her husband was feeling.

When volunteer Peter first visited the couple’s house, he tried to talk to Mr Smith; however, Peter didn’t seem to be able to communicate with him either. Mr Smith kept repeating “No” and “I don’t want to” in Croatian, but nothing else. I asked Peter to keep trying and continue visiting Mr Smith. Peter agreed and visited Mr Smith every week. 

Peter brought pictures from Croatia and played music for Mr Smith as he soon started to respond to Croatian songs. Peter, who also plays keyboard, sat with Mr Smith in front of their old piano and played old Croatian music and sang along with him.

That was three months ago.

Recently, I revisited the couple with Peter.

Mr Smith was singing to me in Croatian and was able to engage in simple English conversation. Thanks to Peter’s tireless efforts and his willingness to never give up on people.

Remember the laughter

“Jimmy is a funny old man with an Italian background. He has a bit of dementia so his English is getting worst and that’s where I can help because I am Italian too.

The only problem is he speaks a dialect from the south, and I come from the north. But that’s ok because, as everybody knows, Italians speak with their ‘hands’.

He is a funny guy; sometimes he also makes fun of the other people saying that they are old and they don’t know what they are doing. He also makes fun of himself: he doesn’t remember my name, but I ask him every time. One day he told me not to waste my time because he was going to forget after I’d have left the room. 

The best thing about visiting him is when I arrive, he is in a bad mood, but I leave him with a smile.

He might not remember my name, but I’m sure he does not forget our laughter.”


CDC Home Care Packages

Community Visitor Scheme