Who do we care for

Umbrella Inc. is a multi-award-winning, not for profit organisation that delivers Commonwealth Home Support Program (CHSP), Home Care Packages (HCP) and Community Visitors Scheme (CVS) to over 800 clients from 67 different countries including seniors from LGBTI backgrounds and we are also part of the Aged Care System Navigator Trials. We recognise each client’s specific needs and acknowledge gender, age, religious, interest and cultural background. We match support staff with each client so a client can receive high-quality care from the same staff member every time.

Multicultural

Umbrella is specifically funded to provide services to people from culturally and linguistically diverse backgrounds.

We provide culturally appropriate activities and outings where older people have the opportunity to socialise with other seniors from their cultural background and speak their first language. The key principle of Umbrella Inc. is to accommodate the culturally diverse needs of our clients and to ensure that the cultural background and language of the clients are matched with the support workers and the activities.

Available Languages

Anyone with a valid assessment from the Regional Assessment Teams or the Aged Care Assessment Teams is eligible to use our services. There is a minimal fee that clients have to pay in addition to their government subsidy. As we believe in transparency every step of the way, all fees are fully disclosed and negotiated for all Commonwealth Home Support Program & Home Care Package clients upfront.

Some of our services

 

At Home Support

  • Housekeeping
  • Personal Care
  • Nursing care (HCP only)
  • Shopping
  • Transport to appointments
  • Home and Garden Maintenance
  • Respite
  • Aids and Equipment hire (HCP only)
  • Medication prompt (HCP only)

 

Social Groups

  • Day Centers (Golden Age Clubs)
  • Language based groups (Home@Home groups)
  • Culture-specific groups
  • Interest specific groups
  • Men’s shed
  • Internet Café
  • Weekend activities (Weekender)
  • Dementia friendly groups
  • Senior Disco Parties (Cracovia Parties)
  • Multicultural Library (FREE for clients and members)
  • Internet Drop In sessions (FREE)
  • Community Visitor Scheme (FREE)

 

Carers

  • Respite care
  • Day outings
  • Information support
  • Trainings and workshops
  • Language support
View all our services
Multicultural

Client stories

This week it is one year when I first attended Umbrella CBDC session. I was reluctant to go but my son wanted me to do it. I told him that I will just go and look. From that day I missed those sessions only twice due to my sickness and was upset with myself that I have to stay home. I love to come; I love that group, the activities, and the staff.