(08) 6155 6793 - Social Support Services



Carer Gateway

“A carer is someone who provides unpaid care and support to a family member or friend who has a disability, mental illness, chronic condition, terminal illness, an alcohol or other drug issue, or who is frail aged”
Carers WA

Being a carer can be very rewarding. However, from time to time carers may need some extra help and support.

I am very grateful for the support provided to my mum when I was away. My mum enjoyed the everyday companionship with your support worker who is wonder and caring. I will definitely request more respite services from Umbrella in times of need.

Carer Gateway Services

A carer is defined as an individual who looks after a family member or friend who is living with a disability, long-term medical condition, mental health challenge, substance dependency or fragility due to age. Carers can now access a range of new support and services to assist them in their caring role through the new Carer Gateway. Carer Gateway is delivered by Carers WA in partnership with HelpingMinds.

Services available for carers:

Counselling: Allows you to speak to a counsellor over the phone about how you are feeling and learn ways to prevent stress and burnout.

Connect with other carers: You might like to meet with people in your local area who, like you, cares for some. This will allow you to share stories, knowledge and your experiences together. Connecting with other carers can help to improve your health and provide a support network so you can continue to care for your family member or friend in your best way possible.

Respite care: Allows you to step away from your caring role whilst your family member or friend is looked after by a service provider. If you get sick or are hurt and unable to look after the person you care, emergency respite services can help you. Planned respite services can also help you play for regular breaks to rest and change.

Financial assistance: This may be available if you need help paying for practical supports that will help you in your caring role such as domestic services, transport to medical appointments or planned respite. This financial help may only be provided for the carer and is separate from CHSP, home packages or NDIS plans.

Online supports: A number of resources are available through Carer Gateway including online skills courses and coaching, peer support forums and links to relevant information and advice.

To access relevant support and services, cares must undergo a carer support planning process over the phone to assess their needs and develop an action plan, tailored to their circumstances and requirements. An interpreter can be arranged if you would like to speak to someone in a language other than English.


Carers’ events

The aim of these special events is to help carers care for their loved one and also to understand their own needs and what supports are available. Contact us for more information about our upcoming events.

Respite care

We also provide respite care separate from the Carer Gateway that enables carers to have a short break from their caring role as part of our home care packages. We can provide a support worker to stay with the loved one at home or at our centre. Respite is usually provided in blocks with a minimum duration of 2 hours.