Culturally Inclusive Aged Care Navigation
As part of the national Aged Care System Navigator Trial, Umbrella Care played a vital role in helping older Australians, particularly those from culturally and linguistically diverse (CaLD) backgrounds, understand, connect with, and access aged care services.
Funded by the Australian Government and led by COTA Australia, the trial tested new approaches to supporting people through the often complex aged care system. Umbrella Care’s contribution focused on ensuring that people who face language, cultural, and social barriers could receive clear, personalised, and culturally appropriate guidance to navigate My Aged Care and select services that met their unique needs.
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Project Goals
The project strategy was to help build the capacity of local CaLD communities and service providers to better support CaLD seniors and their families by:
- Increasing awareness and understanding of elder rights and elder abuse.
- Mapping community understanding of the concepts of elder rights and abuse, including knowledge of referral pathways and services.
- Assessing the understanding of indicators of elderly abuse.
- Examining perceptions of elderly abuse amongst the target communities.
- Referring at-risk individuals or families.
- Identifying cultural and linguistic barriers to effective engagement.
- Evaluating the effectiveness of current information and awareness campaigns.
- Recommending ways to improve elder rights awareness and support.
Project Outcomes
The project strategy was to help build the capacity of local CaLD communities and service providers to better support CaLD seniors and their families by:
- Increasing awareness and understanding of elder rights and elder abuse.
- Mapping community understanding of the concepts of elder rights and abuse, including knowledge of referral pathways and services.
- Assessing the understanding of indicators of elderly abuse.
- Examining perceptions of elderly abuse amongst the target communities.
