Here you’ll find important publications of Umbrella Inc, including our regular news bulletin, our annual report, the company constitution that governs us, and the current strategic plan.


Umbrella is a not for profit organisation and there is a minimal fee that clients have to pay for our services. We believe that transparency reflects on credibility and creates confidence in our organisation, and we are committed to disclosing and negotiating all fees with every CHSP & HCP client up front.

Umbrella CHSP fees effective 15 November 2021

Home Care Package Fees 1st March 2022


Annual Report

Transparency and accountability are important to the Umbrella Inc. Each year we prepare an annual report which contains a comprehensive summary of our activities throughout the previous year. The report is intended to provide our members and other interested parties with clear and accurate information relating to our activities and financial performance. You are welcome to download a copy of the current and previous annual report here.

Annual Report 2012 – 2013

Annual Report 2013 – 2014

Annual Report 2014 – 2015

Annual Report 2015 – 2016

Annual Report 2016 – 2017

Annual Report 2017 – 2018

       Annual Report 2018 – 2019

       Annual Report 2019 – 2020

       Annual Report 2020 – 2021


Strategic plan

The current strategic plan – prepared by the Umbrella Inc management and Board and reviewed every 3 years – details strategies to achieve Umbrella Inc.’s mission. The plan includes Key Performance Indicators (KPI’s) as a means of measuring success and providing accountability in reporting.

Strategic Plan 2011 – 2014

Strategic Plan 2015 – 2018

       Strategic Plan 2019 -2024



All incorporated not-for-profit organisations must by law have a constitution which set the governing rules for the organisation. You are welcome to download a copy of our constitution here.

Umbrella Constitution 2019


Media Release

Below please find Umbrella’s Media Release statements:

       Media Release – Umbrella is on the Move – 22.01.2017

       Media Release – Bayswater EOI – 25.01.2018

       Media Release – First ever WA organisation to take home national awards

       Media Release – Umbrella CEO wins Lifetime of Achievement Awards

       Media Release – Appointment of new Chief Executive Officer of Umbrella Inc.


Our Flyer

Download our Flyer. It provides general information about Umbrella Inc.

        Umbrella Inc Flyer


We Value Your Feedback 

We value your feedback and welcome any comments you may have to help improve our programs and services. ‘We Value Your Feedback’

Online version can be found:  here 

Printable version can be found: here

You can email it to Umbrella Inc. or alternatively print and complete the form and post to:  39 Abernethy Road, Belmont 6104




Programs and Services

This is a detailed booklet about the multi-award-winning services and programs at Umbrella Inc.

Programs and services 2016 – 2017

Programs and services 2017 – 2018

Programs and services 2018 – 2019

Programs and services 2019 – 2020

Programs and services 2020 – 2021

Programs and services 2021 – 2022



There has been an increased number of enquiries from community members about the changes in the aged care system. Our staff listened to many of these calls mostly raising concerns about the future of aged care services and financial issues. Consequently, Umbrella Inc. developed two easy to use flow charts to help people navigate the aged care system:

Navigating the Aged Care System
Umbrella Inc have designed this fact sheet help you explore what type of services are available through My Aged Care.
Your Aged Care system Map 

Provider Profile Questionnaire:
People may use this chart to compare aged care service providers and their prices. Generally, aged care providers should disclose all of this information to you.
Comparing Home Care Package Providers Form

Budgeting Tool:
This tool can assist people to understand how their budget works depending on their level of the package. It explains the different parts of the funding and how it relates to service delivery.
Home Care Package Budgeting Tool


Annual General Meeting 2016