(08) 6155 6793 - Social Support Services


Care finder program

Care finders support vulnerable older people who cannot arrange services without intensive support and do not have family members or friends who can help. Care finder services are provided at no cost, as they are fully funded through Primary Health Networks.

See our Umbrella Care Finder Program brochure 2024 for an overview of our care finder program.

Who can receive assistance from a care finder?

To receive care finder support, a person must:

  • have no carer or support person who can help them, or
  • not have a carer of support person they feel comfortable or trust to support them, and
  • be eligible for government-funded aged care.

In addition, clients will need to meet one or more of the following criteria:

  • have difficulty communicating because of language or literacy problems
  • find it difficult to understand information and make decisions
  • be reluctant to engage with aged care or government
  • be in an unsafe situation if they do not receive services.
How does the service work?

If someone requires this support, then a local organisation can connect them with a dedicated care finder support person. The care finder will meet with them, usually in person. This can be at their home or another place they choose. The care finder will ask questions to understand the person’s situation and support them to address their needs.

What help can care finders provide?

Care finders can help people understand what aged care services are available, set up an assessment and find and choose services. They also help people with access to other supports in the community. They can help with accessing services for the first time and changing or finding new services and supports. They can also help someone with:

  • talking to My Aged Care on their behalf and arranging an assessment
  • attending and providing support at the assessment
  • finding and short-listing aged care providers in their area
  • completing forms and understanding aged care service agreements
  • checking-in once services are up and running to make sure everything is okay
  • solving other challenges and connecting to supports in the community such as health, mental health, housing and homelessness, drug and alcohol services and community groups.

Our care finder team

For more information:
Email: cfs@umbrellacommunitycare.com.au
Phone: 08 9275 4411


We can link you in with the services you need through our care finder program